1. What do I do if I have not received my order?
Check your order status via your Account to ensure your order has been processed. We will send a dispatch email with tracking when your order is sent. Inflight delivery options are available.
If your order is running late or outside of your delivery time, don’t hesitate to contact us. Our team is available and happy to help you from 8am through to 6
2. How long will it take for my order to be delivered?
Order before 8pm Sunday-Friday for delivery the next day. Orders placed between 10pm on Friday and 10pm on Sunday will be ready to collect in store or delivered on Monday. Orders placed after 8pm on Sunday will be ready to collect in store or delivered on Tuesday.
3. There is an item missing from my order. What should I do?
Please check the status of your order in your Account, as your order may have been dispatched in separate parcels. All deliveries will have a dispatch email and tracking information. If an item is missing, we are unable to replace this, but we will refund you via your original payment method.
Still unsure? Contact us. Our team is available and happy to help you from 8am through to 6pm. We will respond to any messages, sent outside of these times, as soon as the team are next available.
4. Can I track my delivery?
Check where your order is up to via the below options:
- Account
- Dispatch email
- Click & Collect notification
- Ready to Collect email
- SMS if we have your mobile number
1. What is your returns policy?
For online purchases, all goods must be returned within 28 days from receiving your items to qualify for a refund. The refund will be issued to your original payment method. Please keep in mind that exchanges are not available, but you are able to return your unwanted items to store for free, or by post (unfortunately, we don’t offer free postal returns – you’ll have to pay for the postage unless you’re returning faulty or damaged items).
2. Can I return a product if I no longer want it?
Yes, we’re happy to help. For more information, please refer to our ‘Returns’ policy to see if your item(s) are applicable.
3. Can I return Personalised Items?
Unfortunately, we're unable to accept returns for personalised items. If they arrive damaged or defective the item will be replaced or refunded.
1. Are dogs allowed in store?
We welcome guide dogs and emotional support animals. We ask that they have a harness that clearly identifies them to support our colleagues.
2. Are your fitting rooms open?
Yes, our fitting rooms are open for you to try on products before you purchase.
